Refund policy

RETURN & REFUND POLICY

RETURN WINDOW

You have 30 days after receiving your item to request a return.

CONDITION REQUIREMENTS

Items must be unworn, unused, with tags intact, in original packaging, with proof of purchase.

HOW TO REQUEST A RETURN

Contact prosperbrand.team@gmail.com to start a return. Returns ship to: 6800 Weiskopf Ave Suite 150, McKinney, TX 75070.

RETURN SHIPPING

We will provide a shipping label and return instructions after your return request is accepted.

NON-RETURNABLE ITEMS

• Items that have been worn, washed, or altered
• Items without original tags and packaging
• Sale or clearance items (final sale)
• Gift cards
• Bundled items (unless the entire bundle is returned)

REFUNDS

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5-10 business days to your original payment method.

EXCHANGES

We only replace defective or damaged items. Email prosperbrand.team@gmail.com for size exchanges.

DAMAGE/DEFECTS

Contact us immediately if the item is defective, damaged or if you receive the wrong item.

CONTACT

For return or refund questions, contact prosperbrand.team@gmail.com.